All items are shipped via USPS First Class Mail with delivery confirmation via USPS online tracking to the buyer's shipping address. Orders are shipped within 7 - 10 business days after your purchase date (excluding weekends and holidays). Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.
Items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or backordered. You will be alerted in either instance and will be provided an approximate date of shipment. Rest assured any shipping delay will be communicated to you at the time of your order. Should any other unforeseen delay occur, you will be notified, via email, within 10 days of placing your order.
Note: No refund or reshipment will be processed for lost, abandoned, undeliverable, incorrectly addressed or refused shipments if you do not purchase package insurance with Route. We ship orders to the address provided and are not responsible for packages after they have been shipped. If you have not received your package, then please check the tracking number that you received from us. If the tracking numbers lists the package as delivered and you still haven't received it, then please follow up with your local post office. We are not responsible for lost or stolen packages.