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FAQs

How do I pay for my order? Is it secure? Our checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, we have all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal's secure servers. You do not need a PayPal account in order to make a purchase. Simply follow the checkout steps on PayPal’s secure site as you would for any other web order. However, if you do have a PayPal account, payment can be sent directly from your account. PayPal accepts Visa, Mastercard, Discover, and American Express.

Can I change my order or add on? Once your order is placed we cannot accept changes or add ons.

What is this store's return and exchange policy? We accept refunds/exchanges on a LIMITED basis. Click here to view our Returns & Exchanges policy.

How long will it take to receive my order? All items are shipped via USPS Priority Mail with delivery confirmation. Orders are shipped within 7 - 10 business days after your purchase date (excluding weekends and holidays). Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks. Click here to view our detailed Shipping Information.

Do you accept orders placed outside of the US? We sure do! We ship worldwide. Buyer is responsible for all fees, taxes, and duties associated with shipping to their respective countries.

Do you offer wholesale items? Yes we do! Email us: contact@naturalhairshop.com

How does your sizing run? You can view our sizing chart here.

How do I care for my items? The bonnets, headrest covers and pillow cases are made of satin. Satin is a polyester fabric and is machine washable. However, to prolong the use of your product, it is advised that the items be hand washed with a mild detergent. After washing, allow items to air dry. If you prefer to machine wash, please do so using the gentle cycle with cold water and a mild detergent.


 

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